The Role Of Conflict Signaling The Employee: Evidence From Government Hospital In Indonesia

Service ratio for patients in hospital is 1 hospital to 1.136 million patients. This is a ratio that is far from idealism in which WHO applies standard that 1 hospital serve 100 thousand patients as maximum rate (WHO, 2016). There are some gaps and contra from previous researches about the influence of job rotation and employee performance relationship.
Data for this study is collected through bipolar adjective in 10 scales (Ferdinand, 2014). Considering the access coverage to the purpose of the study is quite easy, the population for this study is 11 government hospitals (Dinas Kesehatan Banten, 2017) with 1556 employees. Sampling method as respondents is applied via systemic sampling. Data is collected from January to October 2018. Collected respondent is 298 and it leaves 293 data. Data analyses in this study are Structural Equation Modeling (SEM) with variance base Partial Least Square (PLS) program and the development of SmartPLS 2.0 application (Ringle, 2010). This study has proven that job rotation does not give influence to employee performance which is successfully mediated by role conflict signaling with t-statistic value as 2.936, this is much bigger than t-value as 1,96. As a result the hypotheses are all accepted which means that role conflict significantly and positively influences employee performance. Meanwhile the relationship between job rotation and role conflict signaling is positive and significant. Job rotation and job satisfaction also has positive and significant relationship, meanwhile job satisfaction and employee performance has a positive but not significant relationship.

Keywords: job rotation, role conflict signaling, job satisfaction, performance.
JEL Classification: M12, M54