Budi Santoso, Yetti Supriyati, Abdul Hadi Djamal
Postgraduate Management Science Study Program, Jakarta State University


Abstract : Health services in hospitals are one form of public service implemented in Indonesia. The Hospital as a part of the health care system broadly provides services to the community in the form of health services including medical services, medical support services, medical rehabilitation and care services. The service is carried out through the emergency unit, outpatient unit and inpatient unit. Hospital development initially only provided certified healing (curative) services to patients through hospitalization. Furthermore, the Hospital is due to the advancement of science, especially medical technology, increasing income and public education. Health services at the hospital are not only curative but also recovery (rehabilitative). Both services are integrated through health promotion efforts (promotive) and prevention (preventive). Thus, the goal of health services in hospitals is not only for individual patients, but also for the families of patients and the general public. The focus of attention is indeed for patients who come or are treated as individuals and part of the family. On the basis of such an attitude, health services in hospitals are complete health services that can provide satisfaction to patients, families and the general public. Patient, family and community satisfaction at the hospital can be seen from the high and low quality of health services provided. Satisfaction is seen as a determinant of the assessment of the good and bad of a hospital. The high and low quality of health services is largely determined by the ability / performance of employees. The low quality of health services can be caused by poor employee abilities / performance, and conversely the high quality of health services can be caused by maximum ability / performance.


Keyword: Work Motivation, Health, Hospital