Authors: Iman Sidik Nusannas, Tjutju Yuniarsih, Disman,Janah Sojanah, Dhyah Mutmainnah, Muji Rahayu
Year: 2020, Volume 29 No. 2
This study aims to determine whether self-efficacy and employee engagement affect the performance of bank frontliners related to digital transactions, namely cash deposits through Star Teller machines and Customer Service Officers through CS Digital machines that were studied during the Covid-19 pandemic. The research was conducted at ten national private bank branch offices in Bandung using a questionnaire distributed to 119 frontliners in 10 branch offices of one of the national private banks in Bandung that handle digital transactions. The research results were processed using SPSS version 25 software using multiple regression methods. The results showed that self-efficacy and employee engagement had a positive and significant effect on employee performance.
Keywords: Self-efficacy, Employee Engagement, Employee Performance, Covid 19
JEL Classifications: A2, C1, F2